14 Jun 2019
Westlife are no strangers to passing significant landmarks and they have now helped the first direct
arena achieve another as the SMG managed venue welcomed its 3 millionth customer through the doors. Kian, Nicky, Mark...
22 May 2019
‘Upfront and Personal: Leveraging data to deliver a genuinely personalized omnichannel experience?’ is a research report published by The Institute of Customer Service and co-sponsored first direct
06 Apr 2019
More than half will always return at least one of those extra items Millennials are at the forefront of a new ‘spend & return’ culture created by the widespread availability of free delivery and returns in online shopping, according to a survey by first direct
. Almost two thirds (63%) of millennials are now shopping online at least once a week..
15 Mar 2019
is giving customers a co-creation platform within its app, enabling them to become directly involved in developing new products and services. fdesign Mobile means first direct
can share updates with ‘fdesigners’ in a continuous two-way conversation; reviewing the feedback they provide, and making decisions based on what they think and feel.
31 Jan 2019
After almost a decade of partnership with Northern Ballet, first direct bank has announced it’s increasing its commitment and becoming National Stage & Screen Sponsor, supporting the company as it brings its world-class productions to a wider, more diverse audience.
28 Jan 2019
first direct customers are now able to make secure peer-to-peer payments seamlessly while using social media apps such as WhatsApp and Facebook Messenger. In another first for UK banking, customers can now use the in...
23 Jan 2019
first direct has been voted the #1 company in the UK for delivering high quality customer service, according to The Institute of Customer Service. In the latest UK Customer Satisfaction Index, published today, first direct is the most highly rated organisation for customer satisfaction – across all sectors and industries.
6 Nov 2018
According to the respected KPMG Nunwood UK Customer Experience Excellence Centre Analysis, first direct has been voted the UK’s best brand for customer experience in 2018. Based on interviews with over 10,000 UK consumers, more than 300 brands were evaluated, across 10 different sectors.
31 Oct 2018
Mobile banking is now the number one channel of choice for first direct customers. More first direct customers are using the app on their smartphone rather than their computer to manage their current accounts. The switchover took place in August and was confirmed in September’s figures. On average...
2 Oct 2018
first direct has launched a new offer for existing customers who open a Credit Card or Gold Card. Customers will receive a free night for two at boutique getaway on top of the existing interest free periods on either balance transfers or purchases, depending on the card.* Nick Harrison, Commercial Director at first direct...
28 Sep 2018
first direct has seen a significant increase in the rise of overseas contactless transactions made by UK customers this summer, as the rest of the world catches up with the contactless revolution
23 Aug 2018
As the National Tour Sponsor of Northern Ballet, first direct has committed to helping keep the Leeds-based Company’s three lorries on the road over the next year as they travel the length and breadth of the UK. The Northern Ballet is the UK’s widest touring ballet company, performing a combination of full...
15 Aug 2018
According to data collected in an independent consumer survey required by the Competition and Markets Authority (CMA), first direct customers would recommend the bank for its personal current accounts.
01 Aug 2018
first direct bank is thrilled to be the official platinum partner of the 12th Leeds LGBT Pride celebrations on Sunday 5 August. For 28 years first direct has been part of the community in Leeds, working with a bunch of open-minded, creative people to create a bank like no other. We’ve been a proud supporter of Leeds Pride for three years now...
23 Jul 2018
One third don’t take any foreign currency abroad Almost two thirds of the 6.5m Brits who will head off on holidays abroad over the next month are worried about not having enough spending money, according to new research. Researchers for first direct bank found that 63% of UK holidaymakers say their biggest worry is not having enough cash to spend.