How do I use it?
Before you can use our Video relay service, you'll need to download the software to make sure your calls are secure and the video quality is good - start using SignVideo here.
Once you've done this, select the SignVideo icon to open a secure video link to a qualified BSL interpreter. You'll need to have your account and security details to hand.
Your information will be relayed in real time - so SignVideo won't store your details, and any information you provide will be protected in line with your Account Terms and Conditions.
What you'll need
To use this service you'll need a device with a webcam and one of the following:
- iOS 8 or above
- Android 4.4 or above
- PC or Mac with an i3 processor or above
- Internet Explorer 9 or above or the latest versions of Firefox (Windows) or Safari (Mac).
You'll also need at least a 0.3MB internet connection but we recommend 0.5MB or more. If you don't know what speed your internet is, please contact your supplier.
If you need help
If you have any technical questions or problems please contact SignVideo directly by email at help@signvideo.co.uk or by calling 0203 388 0771.
If you have any questions about using this service to access your account, please give us a call anytime on our standard number 03 456 100 100 or via Text-phone 03 456 100 147 and we'll be happy to help. If you're abroad you can call +44 113 234 5678.
Because we want to make sure we're doing a good job calls may be monitored and/or recorded, we hope you don't mind.
Text Relay
This could help if... you have trouble speaking or hearing on the phone
Text Relay can translate speech to text and text to speech when you contact us by phone.
You can call us via Relay UK and a Relay assistant will type out what our adviser says. You'll be able to read this on your computer, mobile, tablet or textphone, then either speak or type your response. Find out more about Relay UK Opens an overlay [Will show a security message first].
How to access it
You can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.
Relay UK is a third party, which means HSBC UK isn't responsible for this service. The service will be subject to third party terms and conditions and privacy practices. If you have difficulty using this service, please contact Relay UK Opens an overlay [Will show a security message first] directly.