Online Banking

What do you need to get going?

If you're an existing first direct customer and want to register for Online Banking, you'll need to:

• first register for Phone Banking, if you haven't already, give us a call anytime on 03 456 100 100
• then you can register for Online Banking
• after you have registered, you're all set and ready to log on to Online Banking

Using Online Banking is straightforward - all you need is a PC, a Mac, a smartphone or tablet with internet access, and the right browser.

• PC browser: Microsoft® Internet Explorer (version 10 or higher), Mozilla Firefox (version 30 or higher) or Google Chrome (version 40 or higher)
• Mac browser: Safari (version 8 or higher), Mozilla Firefox (version 30 or higher) or Google Chrome (version 40 or higher)
• colour display with a minimum pixel resolution of 1024 x 768
• a modem (minimum speed 56kbp).

Security is our priority

As a bank, we obviously take security very seriously - so you can be sure your money is in safe hands, however you choose to access it.

We use a combination of Secure Key hardware and software encryption devices to protect your accounts and personal details, and we guarantee if any money is fraudulently taken from your account, we'll repay it in full, providing you've complied with our Terms and Conditions (PDF).

But security is your responsibility too, it's really easy to help protect yourself online - you just have to know what to do and the things to look out for. Even the small things such as making sure you never disclose your password (don't write it down or let anyone else see what you're typing in when you log on). And always log off fully when you've finished your transactions. Please visit our Security section for more information and useful tips about staying safe online.