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Google pay

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Pay for things with your Android™ device; it's quick, convenient and secure.

Google Pay is available on:

Most Android devices with 'NFC' (Near Field Communication) running Android 4.4 KitKat® and higher.

A £30 limit will apply in shops in most cases; ask the retailer for further details.

Use Google Pay in shops or within participating apps wherever you see these logos:

Download Google Pay now Link to android.com website will open in new window

Android, Google Pay and the Android logo are trademarks of Google Inc. The Android Robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Using your first direct credit or debit card with Google Pay is subject to terms and conditions.

Show the section How to set up your device

Here's what you need before you start:

a compatible Android device
to download the Google Pay app from the Google Play store Opens an overlay [Will show a security message first]
your first direct debit or credit card
an up to date email address and mobile phone number on your first direct accounts.

Now you can set this up by following these simple steps:

open the Google Pay app on your phone and tap the '+' sign
when you're prompted to add a credit or debit card, line up your first direct card within the frame on the screen to take a picture of your card details or enter your card information manually
select how you would like to receive your one-time passcode which will be sent to you by SMS or email, then enter it into the appropriate field
once it's verified, your first direct card is ready to use with Google Pay.

There is no limit to the number of cards you can add to your device. The same card can be added on up to eight devices.

The first card you add to Google Pay will be your default card.

Payments made in a shop will always be made from your default card. Payments online, however, will default to the last card you used online with Google Pay. You can change your default card at any time by selecting a different card and tapping 'Set as a default card'.

If you've already registered a card to Google Play, you can add that card to the Google Pay app by confirming a few details.

Android and Google Pay are trademarks of Google Inc. Using your first direct credit or debit card with Google Pay is subject to terms and conditions

Show the section Making a payment

In shops - using your default Google Pay card

The good news is, to use Google Pay in a shop, you don't even need to open the app:

for transactions under £30, simply wake your device, hold it near a contactless terminal, and you're good to go (additional verification may be required)
for transactions over £30 (only available at some shops, please ask the retailer for further details), you need to unlock your device. Hold your device near a contactless terminal, follow the on-screen instructions and your payment will be made (additional verification may be required).

In-app using your default Google Pay card

To pay in apps that accept Google Pay, select 'Buy with Google Pay' and your payment will be processed quickly and securely (additional verification may be required).

Android and Google Pay are trademarks of Google Inc. Using your first direct credit or debit card with Google Pay is subject to terms and conditions.

Show the section FAQs

Google Pay FAQs

Which first direct cards can I use with Google Pay?

Do I need a data connection to use Google Pay?

You will need a mobile data or Wi-Fi connection to add a card to Google Pay.

In most circumstances you don't need mobile data or a Wi-Fi connection to use Google Pay. However, occasionally you might need to connect to the internet, for example after a device restart.

I have been asked for a one-time passcode. What is this and why is it needed?

For security reasons, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and/or letters and will be sent via email or text. You can select how you wish to receive the one-time passcode when this is asked for.

Is it secure?

Yes. Google Pay is secure.

With Google Pay, instead of using your actual credit and debit card numbers when you add your card, a 'virtual account number' is used instead of your account information. To view the last four digits of your virtual account number go to 'Card details' or 'Transaction details'.

Waking up your phone or unlocking it means it's in a 'ready to pay' state without the need for further payment verification. With this in mind, it's important to take reasonable steps to protect your device.

What if my device is lost or stolen?

While we hope that never happens, it's a good idea to enable the remote location access for your device in advance, in case you need to search for it. To enable the remote location access, so you can remotely lock your device or do a factory reset, take these steps:

sign in to your Google account on your device in order to use the Android Device Manager Opens an overlay [Will show a security message first] Opens an overlay [Will show a security message first]
to turn on the location access from your device's apps menu, open Google Settings and touch security
under 'Android Device Manager Opens an overlay [Will show a security message first] Opens an overlay [Will show a security message first] move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position.

Alternatively, you can call us on 03 458 504 068* to suspend or remove your card from Google Pay.

*Lines are open 8am-10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

What happens if I replace or update my Android device?

If you replace or update your device, you will need to add your card(s) to Google Pay again.

Please make sure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

You can remove a card from Google Pay at any time. Select the card within the Google Pay app, and tap 'Remove card'.

How do I return something I have bought with Google Pay?

With purchases made with Google Pay, you need your 'virtual account number' to make a return. To view the last four digits of the virtual account number go to 'Card details' or 'Transaction details'. Or select the card on Google Pay that you used to make the purchase and hold your device near the contactless terminal.

Android and Google Pay are trademarks of Google Inc. Using your first direct credit or debit card with Google Pay is subject to terms and conditions.

Google pay

Google Pay is available on:

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