Can I place an order for foreign currency and travellers cheques in more than one currency at the same time?
How much can I order online from first direct?
How do I know that my first direct Travel Money Online order has been successful?
What should I do if I experience difficulties whilst placing my first direct Travel Money Online order?
Can I cancel or amend my first direct Travel Money Online order?
How much will I be charged to buy foreign travel money currency and travellers cheques through the first direct Travel Money Online service?
What are my payment options?
When will my payment card be debited?
How will the transaction appear on my statement?
Will I be charged to use my payment card?
Where and how will my first direct Travel Money Online order be delivered?
When will my first direct Travel Money Online order be delivered?
What happens if I want my first direct Travel Money Online order to be delivered to a different address from my card billing address?
Can I choose to select a delivery date in the future?
What will happen if I am not at home when my first direct Travel Money Online order is delivered?
What happens if I do not receive my first direct Travel Money Online order by the agreed time?
Who can sign my travellers cheques?
Where do I sign my travellers cheques when I receive them?
Where can I cash my travellers cheques?
What should I do if my American Express Travellers Cheques are lost or stolen?
If I have a complaint relating to my order who should I contact?
Can I place an order for foreign travel money currencies and travellers cheques in more than one currency at the same time?
Yes, you can order foreign currency and travellers cheques in a combination of different currencies in one order.
How much can I order online from first direct?
The minimum first direct Travel Money Online order value is £100 and the maximum order value is £2,000, excluding any delivery charge or commission or other associated fees or charges payable.
How do I know that my first direct Travel Money Online order has been successful?
At the end of the order process you will see a message confirming your first direct Travel Money Online order has been accepted together with an order reference number. We recommend you note down your order reference number or, if you can, print the confirmation message. You will need to quote this number in any subsequent correspondence.
What should I do if I experience difficulties whilst placing my first direct Travel Money Online order?
Should you experience any difficulties when placing your order you can phone on 0845 300 1606 quoting your order reference number if applicable (opening hours 08.30 to 17.30 Monday to Friday. Closed Saturdays, Sundays and Bank Holidays).
Can I cancel or amend my first direct Travel Money Online order?
Once we confirm your order and it has been paid for you cannot amend or cancel it. One of the reasons for this is that the price of Travel Money is dependent on changes in the financial market which are outside our control. We may at our sole discretion purchase the order back from you at the market rate and on the same terms as are offered for purchase of Travel Money to the public on the date in question. This means you may receive less than the purchase price of the original order.
How much will I be charged to buy foreign travel money currency and travellers cheques through the first direct Travel Money Online service?
There are no card fees charged if you choose to pay using your first direct debit card. If you wish to pay by credit card (MasterCard or Visa), Travelex will levy a handling fee of 1.5% of the order value (min £4.00 - max £15.00), this will be shown within your order summary.
In addition, your card issuer may apply a cash advance charge, which will be shown separately on your card statement.
What are my payment options?
You can use most UK issued Visa or MasterCard credit or debit cards including Solo, Electron, Visa Delta and Maestro.
When will my payment card be debited?
When placing the order you will be requested to input your card details. Once authorisation has been obtained from your card issuer, the payment will usually be debited from your account immediately if you are using a debit card. The date the card is debited for credit cards will usually be the date you placed the order but may vary depending on your card issuer.
How will the transaction appear on my statement?
It will appear as “travel money”.
Will I be charged to use my payment card?
You may be charged a cash advance fee by your card issuer. This will depend on the card issuer's terms and conditions and you should refer to them for details.
Where and how will my first direct Travel Money Online order be delivered?
Orders can only be delivered to the card billing address of a valid UK issued credit or debit card held by you.
When will my first direct Travel Money Online order be delivered?
Delivery times and dates are not guaranteed. However, we will aim to deliver your Travel Money as follows:
| Order confirmed* | Where to? | Order delivered? |
|---|---|---|
|
* Days quoted are based on working days. If your order falls over a UK public or Bank Holiday then an additional day(s) will be added. |
||
| Before 12 noon Monday to Thursday | Card billing address | Next working day** by 1pm |
| After 12 noon Monday to Thursday | Card billing address | Second working day** by 1pm |
| Before 12 noon Friday | Card billing address | Monday by 1pm (we may try to deliver on a Saturday but Saturday deliveries are not guaranteed) |
| After 12 noon Friday and anytime Saturday or Sunday | Card billing address | Tuesday by 1pm |
Delivery to certain remote parts of the United Kingdom may take up to three working days.
For orders placed on a Friday, Saturday delivery may be possible but this cannot be guaranteed.
What happens if I want my first direct Travel Money Online order to be delivered to a different address from my card billing address?
Deliveries can only be made to the billing address of the card you choose to pay with.
Can I choose to select a delivery date in the future?
You may select a specific date for delivery which can be up to ten working days from when you placed your order.
What will happen if I am not at home when my first direct Travel Money Online order is delivered?
Because the order has to be signed for, Royal Mail should leave a card giving details of where the order can be collected. This will normally be your local post office or sorting office. You must take this card with you when you collect your order, along with any required ID.
What happens if I do not receive my first direct Travel Money Online order by the agreed time?
In the unlikely event that your order does not arrive as per the delivery schedule detailed above you can call Travelex help desk on 0845 300 1606 quoting your order reference number (opening hours 08.30 to 17.30 Monday to Friday. Closed Saturdays, Sundays and Bank Holidays).
Who can sign my travellers cheques?
Your travellers cheques should only be signed by the person placing the order as the purchase has been registered in their name.
Where do I sign my travellers cheques when I receive them?
When you receive the travellers cheques you must sign them immediately, in the upper left-hand corner. If you do not you will not be reimbursed if they are lost or stolen.
Where can I cash my travellers cheques?
The travellers cheques you will receive are welcomed around the world and accepted at a wide variety of banks and foreign exchange bureaux.
If travelling to the USA you may be able to use your travellers cheques in shops and restaurants as you would cash although identification is sometimes required.
What should I do if my American Express Travellers Cheques are lost or stolen?
You must report the loss immediately using the contact details supplied with your cheques. The American Express Travellers Cheque Management unit is available 24 hours a day, 365 days a year. Full contact details will be supplied with your purchase.
If I have a complaint relating to my order who should I contact?
Please call the Travelex helpdesk on 0845 300 1606 quoting your order reference number (opening hours 08.30 to 17.30 Monday to Friday. Closed Saturdays, Sundays and Bank Holidays).
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Group.
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