first direct
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Working at first direct 

Watch Debra and Steve explain what it's like to work at first direct

 

Telephone banking

When you want to talk to a real person

This is where it all began. You can call first direct any time of day or night, seven days a week, 365 days a year. To take out a loan or pay a bill, we’re there for you. What’s more, we’re the only bank that insists on all our calls being answered by real people here in the UK, rather than automated call systems. And we guarantee they’ll be wide awake, whatever the time.

  • first direct handles around 235,000 telephone calls every week 
  • first direct takes over 13,000 calls a day outside working hours 
  • first direct takes over 500 calls a day from abroad. 

Already a customer?
08 456 100 100

Not yet a customer?
0800 24 24 24

International calls
+44 113 2345678

 

first direct is a division of HSBC Bank plc. © HSBC Bank plc 2008. All Rights Reserved. Member HSBC Group.
Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.